Before your stay

Frequently Asked Questions

Getting Here

What is the easiest airport to fly into?

Turin is the closest major airport, about one hour by car. Milan Malpensa is the main international hub, about two hours away. Genoa is another option, around one hour and forty minutes. Cuneo Levaldigi is the closest airport overall, about thirty minutes away, although flights there are limited.

Driving to CasaMatilda is straightforward: most of the route is by motorway.

Arrival & Departure

What time is check-in?

Check-in is between 4:30 and 6:30 PM. Please let us know your arrival time in advance. You can note it in the special requests field when booking, or write to us directly.

You will need a photo ID and a credit card at check-in.

What time is check-out?

Check-out is between 7:30 and 10:30 AM.

The Stay

Why is the minimum stay seven nights?

It is not only a rule. It comes from twenty years of experience and from listening to our guests.

Many guests tell us that even ten days were not enough. We see it in their faces: in the way they arrive, slow down, and then find it difficult to leave.

That is why the minimum stay is a deliberate choice. We are not simply trying to fill apartments. We are welcoming people who truly want to slow down. If that is what you are looking for, seven nights will not feel like a restriction. It will feel like the right amount of time — perhaps even too short.

Is there Wi-Fi?

Yes. Wi-Fi works well in every apartment.

Are linens included?

Yes, sheets and towels are included in every apartment. For fresh linens or extra requests during your stay, just ask Anna.

Is there a communal breakfast?

No. Every apartment has its own full kitchen, with a stovetop moka pot and coffee, plus a welcome basket with products from our pantry.

Breakfast happens on your own schedule.

Is heating included?

Yes. Heating is included in the stay rate.

The Sauna

Can I use the sauna?

Yes. The wood-burning Finnish sauna is private and should be booked in advance. We prepare tea and a few other small touches for your session.

The Pool

When is the pool open?

The pool is open from Easter through October.

Children

Are children welcome?

Yes. Children of all ages are welcome. From age 4, children pay the adult rate. Cots and extra beds are free on request, depending on age and availability.

Pets

Are pets allowed?

Pets are welcome on request. A surcharge may apply.

Booking & Payment

How do cancellation and prepayment work?

Conditions depend on the rate you choose. You will see them on Kross Booking before you confirm.

When do I pay?

The full stay is paid on arrival, except for non-refundable rates, which are paid in advance.

We accept credit cards and cash.

Other

Is smoking permitted?

No. Smoking is not permitted.

Are special requests always guaranteed?

Special requests depend on availability and may carry a surcharge.